Product owner
Glink Product Engineering owns public contact intake, issue tagging, and routing to platform, billing, growth, content, or verification owners.
Contact
Reach the right Glink owner
These are the public routes for customer questions, security reports, privacy requests, billing help, and escalation. If you are unsure, start with support and we will route it.
Support routing
support@glink.so is the default inbox for account, workspace, bug, lifecycle, and product questions. Response SLA: 1 business day.
Security routing
security@glink.so is for vulnerabilities, account compromise, leaked credentials, suspicious access, or abuse reports. Urgent issues are triaged within 24 hours.
Privacy and billing routing
privacy@glink.so handles data rights and account data requests. billing@glink.so handles receipts, failed payments, refunds, cancellations, and subscription state questions.
Owner, SLA, and escalation
These contacts are the public routing contract for Glink support, trust, billing, and security requests.
- Owner
- Glink Product Engineering
- Escalation owner
- Kitze / Glink platform owner
- Primary support
- support@glink.so
- Security contact
- security@glink.so
- Privacy contact
- privacy@glink.so
- SLA
- First human response within 1 business day; urgent security and billing issues are triaged the same business day.