General and product support
Owner: Glink Product Engineering. Route account access, workspace, onboarding, project, changelog, feedback, roadmap, and docs questions to support@glink.so. First response SLA is 1 business day.
Support
Get help with Glink
Use this support path for account access, billing, product bugs, public changelog or roadmap issues, and lifecycle email questions. Include your account email, workspace or project URL, and a short description of the problem.
Bug reports
Send the affected URL, browser/device, expected result, actual result, screenshots when useful, and whether the issue blocks publishing or billing. Support tags the case as support:bug and escalates product-blocking issues to engineering same business day.
Billing, refunds, and cancellation
Billing questions route to billing@glink.so or support@glink.so. Include the account email and Polar receipt or subscription reference when available. Refund and cancellation policy lives at /refund.
Lifecycle email suppressions
Support can request support-block or manual-suppression for a recipient when a user reports unwanted lifecycle mail, billing confusion, spam risk, or a customer-success hold. Suppressions block future lifecycle sends until support clears them.
Support issue tags
- support:account account access, login, workspace, and onboarding.
- support:billing payment, invoice, receipt, refund, cancellation, and dunning.
- support:bug product behavior, broken public pages, embeds, or publishing.
- support:lifecycle-email welcome, activation, dunning, suppression, or unsubscribe handling.
- support:security vulnerability, account takeover, abuse, or sensitive data concerns.
- support:escalated same-business-day engineering or owner attention required.
Owner, SLA, and escalation
These contacts are the public routing contract for Glink support, trust, billing, and security requests.
- Owner
- Glink Product Engineering
- Escalation owner
- Kitze / Glink platform owner
- Primary support
- support@glink.so
- Security contact
- security@glink.so
- Privacy contact
- privacy@glink.so
- SLA
- First human response within 1 business day; urgent security and billing issues are triaged the same business day.