Refund window
Glink offers a 14-day refund window for new paid plans unless a custom written agreement says otherwise. Send the account email, receipt, and reason to billing@glink.so or support@glink.so.
Refunds and cancellations
Billing help without the runaround
Use this route for refunds, cancellations, failed payments, receipts, billing portal access, and subscription-state questions.
Cancellation help
Customers can cancel through the billing portal when available. If the portal link is missing or a subscription state looks wrong, support routes the case as support:billing for same-business-day billing review.
Failed payments
Payment-failed and past-due lifecycle messages are transactional. User marketing opt-outs do not block required billing notices, but support-block, complaint, hard-bounce, and manual/provider suppression records still stop sends.
Escalation
Billing disputes, refund exceptions, duplicate charges, and cancellation failures escalate from support to the Glink platform owner with the relevant Polar receipt or subscription reference.
Owner, SLA, and escalation
These contacts are the public routing contract for Glink support, trust, billing, and security requests.
- Owner
- Glink Product Engineering
- Escalation owner
- Kitze / Glink platform owner
- Primary support
- support@glink.so
- Security contact
- security@glink.so
- Privacy contact
- privacy@glink.so
- SLA
- First human response within 1 business day; urgent security and billing issues are triaged the same business day.